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Frequently Asked Questions

Q - Where are you located?
A - Our head office is in Swieqi, Malta, Europe.

Q - Where are your products manufactured?
A - All of our products are manufactured in the UK.

Q - Is your facility certified?
A - Yes, our facilities operate to the GMP standards and FSSC 22000 certified for global foods standards.

Q - Are your products natural?
A -
Yes, all of our products are made with natural ingredients.

Q - Are your products suitable for vegetarians and vegans? 
A - 
Yes, we only offer plant-based ingredients as the main source of nutrition in our products.

Q - Are your products organic?
A - We use organic ingredients whenever possible. To see the exact ingredients, view any of our products on our website or if you have any questions, please contact us here.

Q - Are your products GMO free?
A - Yes, all of our products are GMO free. To see the exact ingredients, view any of our products on our website or if you have any questions, please contact us here.

Q - Are your products Gluten free? 
A - Yes, all of our products are Gluten free. To see the exact ingredients, view any of our products on our website or if you have any questions, please contact us here.

Q - Are your products Soya free? 
A - Yes, all of our products are Soya free. To see the exact ingredients, view any of our products on our website or if you have any questions, please contact us here.

Q - Do you have a guarantee on your products?
A - Yes, all of our products are backed by our Unconditional 90-Day Guarantee! So, if for any reason, you may not be satisfied with your purchase, simply notify us and we’ll make arrangements for you to receive a full refund (less shipping, if applicable). No questions asked. No unusual hoops to jump through. 

Q - Where can I buy Natura Formulas products?
A - Currently our products are only available through Amazon.co.uk.

Q - If I am an international customer, can I still order your products?
A - International orders are available exclusively through Natura Formulas.com at this time.

Q - Do you sell your product at any retail locations?
A - We currently only offer our products on Amazon.co.uk and Natura Formulas.com. We are currently in talks with some large retailers and will keep you posted on any new retail stores that carry our products.

Q - I ordered my product on Amazon and would like a refund on my purchase. How do I do that?
A - To receive a refund on Amazon, please contact us here with "Amazon Refund" in the subject line and your Amazon order id # in the body of the email.

Q - How long does it take to see results from your products?
A - Our products will work at varying degrees and speed for each individual. The key to maximum results is consistency. Taking our products as directed and being consistent with your daily use will allow the ingredients to build up in your system. Although most of our customers are very happy with our products, we realise that natural supplements may not work for everyone. If this is the case for you, we are happy to honour our Unconditional 90-Day Satisfaction Guarantee.

Q - Do you offer an affiliate program?
A - We are in the process of developing our affiliate program. Please click here to inquire about becoming an affiliate.

Q - I'm a distributor and want to sell your products. Who do I contact?
A - Please click here and fill out the Retail & Distributor contact form.